Polityka zwrotu kosztów
Returns & Refund Policy
Last Updated: [Date]
At [Your Store Name], customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.
1. Return Eligibility
You may request a return within 7 calendar days after receiving your order, regardless of the payment method used.
Eligible payment methods include:
Cash on Delivery (COD)
Credit/Debit Card
PayPal
Other payment methods offered on our website
To initiate a return, please contact our Customer Support team before sending any item back.
2. How to Request a Return
To request a return or refund, please contact us within 7 days of delivery and provide:
Full Name
Order Number
Product Name
Shipping Address
Phone Number
Email Address
Reason for the return or refund request
Once your request has been reviewed and approved, we will provide:
Return shipping address
Return instructions
Additional return information, if applicable
Please do not return any item without prior authorization. Unauthorized returns may not be accepted or processed.
3. Return Conditions
To be eligible for a return, the item must:
Be unused and in its original condition;
Include all original packaging, manuals, accessories, labels, and promotional items (if applicable);
Show no signs of misuse, modification, or accidental damage.
We recommend using a shipping service that provides tracking information.
Customers remain responsible for returned items until they have been received by our designated return facility.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved, your refund will be processed as quickly as reasonably possible.
Refunds will be issued using the original payment method whenever available.
For Cash on Delivery (COD) orders, refunds will be issued using the refund method agreed upon with our Customer Support team.
Please note that the time required for funds to appear in your account may vary depending on your payment provider or financial institution.
5. Damaged, Defective, or Incorrect Items
If your order arrives with any of the following issues:
Damaged during shipping;
Manufacturing defects;
Incorrect product received;
Missing parts or accessories;
Other quality-related issues attributable to us.
Please contact us within 7 days of delivery and provide:
Order Number
Product Name
Description of the issue
Clear photographs showing the problem
Once verified, we will, at our discretion:
Replace the item free of charge; or
Issue a full refund.
For approved quality-related returns, we will cover all reasonable return shipping costs.
6. Returns for Personal Reasons
If you wish to return an item because you:
Changed your mind;
Ordered the wrong product;
No longer need the item;
Prefer a different product.
You may request a return within 7 days of delivery, provided that:
The item is unused and in resalable condition;
All original packaging, labels, manuals, and accessories are included;
The item has not been damaged through misuse.
In these cases, the customer is responsible for the return shipping costs unless otherwise required by applicable law.
Refunds will be processed after the returned item has been received and successfully inspected.
7. Non-Returnable Items
Returns or refunds cannot be accepted if:
The request is submitted more than 7 days after delivery;
The product has been used, worn, washed, modified, or damaged after delivery;
Original packaging, accessories, manuals, or labels are missing;
The damage resulted from improper use or accidental damage;
The returned item does not match the original order;
The product is no longer in a condition suitable for resale.
Nothing in this section affects any mandatory consumer rights provided under applicable law.
8. Exchanges
We currently do not offer direct product exchanges.
If you would like a different size, color, or model, please:
Submit a return request for the original item (if eligible).
Place a new order for your preferred product.
9. Order Cancellation
Orders begin processing shortly after they are placed.
Once an order has entered processing, it cannot be cancelled or modified.
If you decide you no longer wish to keep the product after receiving it, you may request a return in accordance with this Returns & Refund Policy.
10. Cash on Delivery (COD)
For Cash on Delivery orders, payment is made directly to the courier at the time of delivery.
If the billing address differs from the shipping address, please ensure that the recipient is available to receive the package and complete payment upon delivery.
11. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our Customer Support team.
Customer Support Email:
aaa0507027726@gmail.com
We will make reasonable efforts to respond to your inquiry as promptly as possible and assist you throughout the return or refund process.